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Privacy Policy

PRIVACY POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

Plumber in Fresno (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, communications, and plumbing services.

This Privacy Policy explains what information we may collect, how we use it, how we share it, how we protect it, and the privacy choices that may be available to you.

Business Name: Plumber in Fresno
Website: plumberinfresno.com
Address: Fresno, CA 93721, United States
Phone: +1-844-973-0400
Email: info@plumberinfresno.com
Service Area: Fresno, California and surrounding areas

By accessing or using our website, submitting an inquiry, requesting an estimate, scheduling an appointment, or communicating with us, you acknowledge this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide when you interact with our website or request our services.

This may include:

  • Full name

  • Telephone number

  • Email address

  • Service address

  • Mailing address

  • Property information

  • Description of plumbing problems

  • Appointment information

  • Estimate information

  • Service history

  • Billing information

  • Payment-related information

  • Communications with us

  • Information submitted through website forms

  • Reviews and feedback

  • Information you provide when requesting emergency service

  • Other information you voluntarily provide

We generally collect information reasonably necessary to respond to your request, provide services, operate our business, or comply with applicable law.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Pages visited

  • Links clicked

  • Date and time of visits

  • Referring website

  • General geographic information

  • Website interaction information

  • Diagnostic information

  • Cookie identifiers

  • Advertising identifiers where applicable

This information may be collected through server logs, cookies, pixels, tags, analytics tools, or similar technologies.

3. SOURCES OF PERSONAL INFORMATION

We may collect personal information from several sources, including:

Directly From You

For example, when you:

  • Complete a contact form;

  • Request plumbing service;

  • Request an estimate;

  • Call us;

  • Email us;

  • Schedule an appointment;

  • Communicate with our technicians;

  • Submit a review.

Automatically

Information may be collected when you browse or interact with our website.

From Service Providers

We may receive information from scheduling, payment, communications, analytics, advertising, customer-management, or other service providers.

From Other Sources

Where permitted by law, we may receive information from referral partners, publicly available sources, business partners, or other lawful sources.

4. CATEGORIES OF PERSONAL INFORMATION

Depending on how you interact with us, we may collect categories of information such as:

  • Identifiers, such as name, email address, telephone number, and address;

  • Customer records information;

  • Commercial information, such as service history and purchases;

  • Internet or network activity information;

  • Geolocation information where enabled or provided;

  • Inferences generated from interactions with our website;

  • Audio or communication information where applicable and lawfully collected;

  • Professional or business information where voluntarily provided;

  • Other information reasonably necessary to provide our services.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a legitimate purpose or required to provide a requested service.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including:

  1. Responding to inquiries.

  2. Providing plumbing services.

  3. Scheduling appointments.

  4. Preparing estimates and proposals.

  5. Communicating with customers.

  6. Providing emergency plumbing services.

  7. Processing payments.

  8. Providing customer support.

  9. Sending appointment confirmations.

  10. Sending appointment reminders.

  11. Providing technician arrival information.

  12. Managing service requests.

  13. Maintaining customer records.

  14. Improving our website.

  15. Improving our services.

  16. Measuring website performance.

  17. Preventing fraud and unauthorized activity.

  18. Maintaining business and accounting records.

  19. Complying with legal obligations.

  20. Protecting our rights, customers, employees, and property.

  21. Resolving disputes.

  22. Sending permitted marketing communications.

We may use personal information for additional purposes disclosed to you at or before the time information is collected.

6. SERVICE-RELATED COMMUNICATIONS

If you provide your telephone number or email address, we may contact you regarding your inquiry or requested services.

Communications may include:

  • Appointment confirmations;

  • Appointment reminders;

  • Technician arrival information;

  • Estimate information;

  • Scheduling changes;

  • Service updates;

  • Billing information;

  • Customer support;

  • Follow-up communications.

These communications may be sent by telephone, email, SMS/text message, or other contact information you provide.

7. SMS AND TEXT MESSAGING

If you voluntarily provide a mobile telephone number and consent to receive text messages, we may use SMS messaging for service-related or permitted marketing communications.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing text messages by following the instructions contained in the applicable message, including replying STOP where supported.

Opting out of marketing communications does not necessarily prevent us from sending necessary transactional or service-related communications.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Operate the website;

  • Remember preferences;

  • Improve website functionality;

  • Analyze website traffic;

  • Understand visitor behavior;

  • Measure advertising performance;

  • Improve customer experience;

  • Maintain website security.

You may be able to control cookies through your browser settings.

Certain third-party technologies may provide additional controls or opt-out mechanisms.

9. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to understand website traffic and evaluate marketing performance.

These technologies may collect information such as:

  • IP address;

  • Browser information;

  • Device information;

  • Pages visited;

  • Referral information;

  • Advertising identifiers;

  • Website interactions.

Depending on the service and applicable law, this activity may constitute “sharing” or targeted advertising.

Where required, we will provide applicable opt-out rights.

10. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide requested services.

Categories of recipients may include:

  • Employees;

  • Plumbing technicians;

  • Independent contractors;

  • Website hosting providers;

  • Scheduling providers;

  • Customer relationship management providers;

  • Payment processors;

  • Email providers;

  • SMS providers;

  • Telephone service providers;

  • Analytics providers;

  • Advertising providers;

  • Marketing providers;

  • Information technology providers;

  • Cybersecurity providers;

  • Professional advisers;

  • Accountants;

  • Attorneys;

  • Insurance providers;

  • Government authorities;

  • Law enforcement agencies.

We may also disclose information when reasonably necessary to protect our rights, customers, employees, property, or systems.

11. SALE OR SHARING OF PERSONAL INFORMATION

We do not intend to sell personal information for monetary consideration as part of the ordinary operation of our plumbing business.

However, certain advertising or analytics activities may constitute “sharing” of personal information under California law even when no money is exchanged.

If our practices constitute a sale or sharing under applicable California law, eligible consumers may have the right to opt out.

California's CCPA provides eligible consumers with a right to opt out of the sale or sharing of personal information, including through applicable opt-out preference signals such as Global Privacy Control.

12. CALIFORNIA CONSUMER PRIVACY RIGHTS

To the extent the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to our business and to you, California residents may have certain privacy rights.

These rights may include:

Right to Know

You may request information about:

  • Categories of personal information collected;

  • Categories of sources;

  • Purposes for collecting personal information;

  • Categories of third parties with whom information is disclosed;

  • Categories of personal information sold or shared;

  • Specific pieces of personal information collected, subject to applicable law.

Right to Delete

You may request deletion of personal information collected from you, subject to legal exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt Out

You may have the right to opt out of:

  • Sale of personal information;

  • Sharing of personal information for cross-context behavioral advertising;

  • Certain targeted advertising activities.

Right to Limit

You may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination

You have the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

California's Attorney General identifies these rights, including rights to know, delete, correct, opt out, limit certain sensitive-information uses, and receive equal treatment for exercising rights.

13. WHO IS COVERED BY THE CCPA?

The CCPA does not automatically apply to every California business.

The California Attorney General explains that the CCPA generally applies to qualifying for-profit businesses doing business in California that meet specified statutory thresholds, subject to exemptions and other requirements.

Accordingly, this Privacy Policy does not represent that every CCPA provision necessarily applies to Plumber in Fresno.

Where the CCPA applies, we will provide the rights and protections required by applicable law.

14. NOTICE AT COLLECTION

Where required by California law, we will provide a notice at or before the point at which personal information is collected.

Such notice may identify:

  • Categories of personal information collected;

  • Purposes for which information is used;

  • Applicable rights and choices;

  • Other disclosures required by law.

California requires covered businesses to provide consumers with information concerning categories of personal information collected and the purposes for collection at or before collection.

15. HOW TO SUBMIT A PRIVACY REQUEST

You may contact us regarding a privacy request using:

Email: info@plumberinfresno.com
Phone: +1-844-973-0400
Mail: Plumber in Fresno, Fresno, CA 93721, United States

Please clearly identify the nature of your request.

For security purposes, we may request information reasonably necessary to verify your identity.

We will process qualifying requests within the period required by applicable law.

16. REQUEST VERIFICATION

To protect personal information from unauthorized disclosure, we may need to verify your identity before completing certain privacy requests.

The information requested for verification will depend on the nature and sensitivity of the request.

We will not request more information than reasonably necessary to verify the request, subject to applicable legal requirements.

17. AUTHORIZED AGENTS

Where permitted by applicable law, you may use an authorized agent to submit a privacy request on your behalf.

We may require evidence that:

  • You authorized the agent to act for you;

  • The agent has appropriate authorization;

  • Your identity can be reasonably verified.

18. APPEAL RIGHTS

Where applicable California privacy law provides an appeal right, you may appeal our decision concerning a qualifying privacy request.

Your appeal should include:

  • The original request;

  • Our response;

  • The reason you believe the decision should be reconsidered.

We will review qualifying appeals in accordance with applicable law.

19. SENSITIVE PERSONAL INFORMATION

California law recognizes certain categories of sensitive personal information, including certain government identifiers, account credentials, precise geolocation, financial information, communications contents, biometric information, and certain health or demographic information.

We generally do not request sensitive personal information through our website unless reasonably necessary for a legitimate business purpose.

Where applicable law gives consumers a right to limit the use and disclosure of sensitive personal information, we will honor qualifying requests as required by law.

20. PAYMENT INFORMATION

When you make a payment for services, payment information may be processed by third-party payment providers.

Depending on the payment method, information may include:

  • Billing name;

  • Billing address;

  • Transaction amount;

  • Transaction date;

  • Payment confirmation;

  • Payment method.

We generally do not need to retain complete payment-card information when payment processing is performed by a third-party provider.

Third-party payment processors may maintain their own privacy policies and security practices.

21. DATA RETENTION

We retain personal information for as long as reasonably necessary for legitimate business purposes, including:

  • Providing services;

  • Maintaining customer records;

  • Processing payments;

  • Maintaining accounting records;

  • Resolving disputes;

  • Enforcing agreements;

  • Meeting legal obligations;

  • Protecting legal rights;

  • Preventing fraud;

  • Maintaining business records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

22. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

23. SECURITY INCIDENTS AND DATA BREACHES

If we experience a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required under applicable California or federal law, we will provide notification in accordance with applicable legal requirements.

24. CHILDREN'S PRIVACY

Our website is intended primarily for adults.

We do not knowingly request personal information from children for purposes unrelated to providing requested services.

If you believe a child has submitted personal information to us, please contact us.

If we determine that information was improperly collected from a child, we may take reasonable steps to delete it, subject to applicable law.

25. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, social media platforms, or services.

We do not control third-party websites.

We are not responsible for:

  • Third-party privacy policies;

  • Third-party security;

  • Third-party content;

  • Third-party advertising;

  • Third-party data practices;

  • Third-party services.

You should review the privacy policy of any third-party website before providing personal information.

26. SOCIAL MEDIA

We may use social media platforms or provide links to social media websites.

Your interactions with those platforms are governed by their respective terms and privacy policies.

Information you publicly post on social media may be visible to other users.

You should review your privacy settings on each platform.

27. INFORMATION FROM OTHER SOURCES

We may receive information from sources other than directly from you, including:

  • Referral partners;

  • Service partners;

  • Marketing providers;

  • Advertising providers;

  • Scheduling platforms;

  • Publicly available sources;

  • Fraud-prevention providers;

  • Business partners.

Where permitted by law, we may combine information received from these sources with information collected directly from you.

28. DO NOT TRACK AND OPT-OUT SIGNALS

Some browsers provide a “Do Not Track” setting.

There is not necessarily a uniform technical standard for responding to all Do Not Track signals.

Where California law requires recognition of a legally valid opt-out preference signal, we will process the signal as required by applicable law.

California recognizes Global Privacy Control as an opt-out preference signal for applicable CCPA purposes.

29. BUSINESS TRANSFERS

If the Company becomes involved in a:

  • Merger;

  • Acquisition;

  • Reorganization;

  • Financing;

  • Sale of assets;

  • Bankruptcy;

  • Corporate restructuring;

personal information may be transferred as part of the applicable transaction.

Any such transfer will be handled in accordance with applicable law.

30. YOUR RESPONSIBILITY

You are responsible for providing accurate and current information.

You should not provide another person's personal information unless you have authorization to do so.

If your contact information changes, you may contact us to request appropriate updates.

31. GOVERNING LAW

This Privacy Policy is intended to be interpreted consistently with applicable federal and California laws.

Nothing in this Privacy Policy is intended to waive or restrict a privacy or consumer right that cannot legally be waived.

32. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Changes may be made because of:

  • Changes in our services;

  • Changes in business practices;

  • Changes in technology;

  • Changes in applicable law;

  • Changes in privacy requirements;

  • Changes to our website;

  • Changes to our service providers.

When appropriate, we will update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

33. NO WAIVER OF LEGAL RIGHTS

Nothing in this Privacy Policy is intended to:

  • Eliminate a legal right;

  • Restrict a mandatory consumer protection;

  • Waive a right that cannot legally be waived;

  • Prevent a consumer from exercising rights provided by applicable law.

If a provision conflicts with a mandatory legal requirement, the applicable law will control.

34. CONTACT US

If you have questions, concerns, or requests concerning this Privacy Policy or your personal information, contact:

Plumber in Fresno

Address:
Fresno, CA 93721
United States

Phone: +1-844-973-0400
Email: info@plumberinfresno.com

35. ACKNOWLEDGMENT

By using our website, submitting an inquiry, requesting an estimate, scheduling a service, or communicating with Plumber in Fresno, you acknowledge that you have had an opportunity to review this Privacy Policy.

Effective Date: September 11, 2026
Last Updated: September 11, 2026